Quality Policy
QUALITY AND FOOD PACKAGING SAFETY POLICY
- Management Commitment
FOKA d.o.o., a company engaged in the production of flexible packaging for food packaging applications, is committed to manufacturing and supplying safe, high-quality and reliable packaging in accordance with customer requirements, applicable legal and regulatory requirements, and the requirements of relevant standards.
We recognize that the quality and safety of packaging play an important role in protecting consumer health, preserving the quality of packaged food, and building long-term trust with our customers.
To fulfil this commitment, we establish, implement, maintain and continually improve an integrated quality and food packaging safety management system based on the requirements of ISO 9001 and the FSSC 22000 certification scheme.
- Fundamental Principles of the Policy
We base our management of packaging quality and safety on the following principles:
Customer Satisfaction
We understand our customers’ needs and expectations and strive to provide products that consistently meet agreed requirements regarding functionality, appearance, dimensions, quality, mechanical properties and performance in use.
Food Packaging Safety
We ensure that packaging is manufactured under controlled conditions that prevent contamination and minimize risks that could compromise food safety. Particular attention is paid to the control of raw materials, additives, pigments, printing inks, varnishes, adhesives and other materials used in production.
Legal and Regulatory Compliance
We operate in accordance with applicable regulations governing materials and articles intended to come into contact with food, including requirements concerning restricted substances, migration, traceability and documentation of compliance, where applicable to our products and markets.
Process Control and Error Prevention
We apply a systematic approach to the management of production processes, from the receipt and approval of raw materials through extrusion, printing, lamination, slitting, winding, packaging and delivery of finished products, in accordance with the technologies we employ.
Traceability and Management of Nonconformities
We ensure the traceability of raw materials, production orders, processes and finished products. Nonconforming products are identified, segregated and prevented from being unintentionally delivered. Where necessary, appropriate product withdrawal and recall activities are carried out, and relevant interested parties are notified.
Employee Competence and Responsibility
We raise employee awareness of their role in achieving packaging quality and safety. We provide appropriate training, clearly defined responsibilities and the conditions necessary for the responsible performance of work duties. We promote a culture of quality and packaging safety among our employees.
Supplier Partnership
We cooperate with suppliers capable of providing raw materials of appropriate quality, reliable deliveries and the necessary technical and regulatory documentation, including declarations of conformity and other relevant material information.
Continual Improvement
We monitor performance, customer complaints, nonconformities, the results of internal and external audits, and the effectiveness of corrective actions. Based on this information, we take measures to prevent the recurrence of errors and improve the effectiveness of the management system.
- Risk Management and Packaging Safety
Risk management is an integral part of our business and production activities. We identify and assess risks that may affect product quality, packaging safety, regulatory compliance and continuity of supply.
We implement appropriate preventive and control measures, including prerequisite programmes, hazard analysis, hygiene and cleanliness controls, contamination prevention, pest control, foreign body management, control of printing inks and other chemical materials, and protection of finished products during storage and transportation.
- Quality and Packaging Safety Objectives
Top management establishes measurable objectives relating to product quality, customer satisfaction, packaging safety, regulatory compliance, process efficiency, waste reduction and the improvement of employee competence.
The achievement of these objectives is regularly monitored and reviewed, and the results are used to support decision-making and plan improvement activities.
- Management Responsibility
The company’s management is responsible for implementing this policy, providing the necessary resources, defining responsibilities and authorities, promoting a culture of quality and packaging safety, and regularly reviewing the effectiveness of the integrated management system.
This policy is communicated to employees, implemented at all relevant levels of the organization and, where appropriate, made available to interested parties.
All employees are required to act in accordance with this policy and contribute, through their work, to the production of safe, compliant and high-quality food packaging.
Gornji Milanovac, 1 October 2026
Director of FOKA d.o.o.
